Refund policy

✓ 30-day returns · ✓ Free US shipping · ✓ We reply within 1-2 business days at support@truvelox.com

30-Day Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how returns work:

Return Window

You have 30 days from the date your order is delivered to request a return.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

How to Start a Return

Email us at support@truvelox.com with your order number and the reason for the return. We'll respond within 1-2 business days with next steps. Please don't send items back before contacting us — depending on the product, we may issue a refund or replacement without requiring you to ship the item back, or we may provide a return address.

Refunds

Once your return is approved (and received, if a physical return is required), we'll process your refund to your original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card issuer.

Return Shipping Costs

Unless the item arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs. If your item arrived defective, damaged, or wrong, contact us first — we'll cover the cost of making it right.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, email support@truvelox.com within 7 days of delivery with photos of the item and packaging, and we'll send a replacement or refund at no extra cost to you.

Non-Returnable Items

Final sale items, gift cards, and intimate/hygiene-sensitive products (where noted on the product page) are not eligible for return.

Questions?

Reach us anytime at support@truvelox.com.