Refund policy
**Returns & Refunds**
We want you to love what you ordered. If something isn't right, here's how returns work:
**Return window:** You have 30 days from the date your order is delivered to request a return.
**Eligibility:** To be eligible for a return, your item must be unused, in the same condition you
received it, and in its original packaging.
**How to start a return:** Email us at support@truvelox.com with your order number and the reason for
the return. We'll respond within 1-2 business days with next steps. Please don't send items back
before contacting us — depending on the product, we may issue a refund or replacement without
requiring you to ship the item back, or we may provide a return address.
**Refunds:** Once your return is approved (and received, if a physical return is required), we'll
process your refund to your original payment method. Refunds typically appear within 5-10 business
days, depending on your bank or card issuer.
**Return shipping costs:** Unless the item arrived defective, damaged, or incorrect, the customer is
responsible for return shipping costs. If your item arrived defective, damaged, or wrong, contact us
first — we'll cover the cost of making it right.
**Non-returnable items:** Final sale items, gift cards, and intimate/hygiene-sensitive products (where
noted on the product page) are not eligible for return.
**Damaged or incorrect orders:** If your order arrives damaged or you received the wrong item, email
support@truvelox.com within 7 days of delivery with photos of the item and packaging, and we'll send a
replacement or refund at no extra cost to you.
Questions? Reach us anytime at support@truvelox.com.