Privacy policy

Privacy Policy

Last updated: August 18, 2026

This Privacy Policy describes how TruVelox ("we," "us," "our," operated by Osiris Rodriguez) collects, uses, and shares your personal information when you visit or make a purchase from truvelox.com (the "Site").

Information We Collect

When you visit the Site, browse products, or make a purchase, we collect:

  • Order information: name, billing/shipping address, email, phone number, payment information (processed securely by our payment provider — we do not store full card numbers).
  • Contact information: if you email us, use our contact form, sign up for our newsletter, or submit a product review, we collect what you provide (name, email, message content).
  • Device/usage information: IP address, browser type, pages viewed, and how you interact with the Site, collected automatically via cookies and similar technologies.

How We Use Your Information

We use this information to: fulfill and ship your orders, communicate with you about your order, respond to support requests, send marketing emails if you've opted in (you can unsubscribe anytime), improve the Site, and detect/prevent fraud.

How We Share Your Information

We share information with third parties who help us run the Site and fulfill orders, including:

  • Shopify, our e-commerce platform provider, which processes and stores order data on our behalf.
  • Payment processors (e.g., Shopify Payments, PayPal, or similar), to securely process payments.
  • Our warehouses, shipping carriers and suppliers, who receive the shipping information necessary (name, address, order contents) to prepare and ship your order to you.
  • Analytics providers, to help us understand Site usage (in aggregate/anonymized form where possible).

We do not sell your personal information to third parties.

Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences (like light/dark mode), and understand how visitors use the Site. You can disable cookies in your browser settings, though some Site features may not work correctly without them.

Data Retention

We keep your order information for as long as necessary to comply with tax, accounting, and legal obligations.

Your Rights

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, email support@truvelox.com.

Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this policy? Email support@truvelox.com.