FAQ
Answers to what we get asked most. Can't find what you need? Contact us directly.
How long does shipping take?
Shipping is free store-wide, and every order comes with tracking. Items that ship from our US warehouse arrive in 3–5 business days. Items that ship from our international warehouse take about 5–11 business days after shipping (a few products can take up to 7–14). Each product page shows the delivery time for that item. You can track any order anytime from our Track My Order page.
Do you ship outside the United States?
Right now we ship within the United States only.
What's your return policy?
We offer 30-day returns on unused items in their original packaging. If an item arrives damaged, defective or wrong, contact us within 7 days and we'll make it right. Full details are on our Returns & Refunds page.
How do I track my order?
Head to Track My Order and enter your order number and email (or your tracking number) to see live status.
Are your products quality-checked?
Yes. Every item in our catalog is reviewed before it goes live, and we only work with verified suppliers — see our Our Promise page for details.
What payment methods do you accept?
We accept all major credit and debit cards, along with the other secure payment options available at checkout.
How can I contact support?
Reach out anytime via our Contact page or email support@truvelox.com and we will get back to you.